Refund & Cancellation Policy

What you are buying

FoxiBoss is sold as survey credits. One credit is one survey, bought for a fixed term — six months or one year. There are no plan tiers and no per-seat charges.

A credit's term starts when you publish a survey with it, not when you buy it. If you buy three credits and publish the third one a month later, that survey still gets its full term. Credits you have not used do not expire.

Try it before you pay

Every new account starts with a 7-day free trial that includes up to 100 survey credits, and no payment details are needed to use it. We would rather you used the trial than bought something that turns out not to suit you.

Refunds on credits you have not used

You can ask for a full refund of any credit you have bought but not yet used, within 14 days of the payment date.

A credit counts as unused while it has not been attached to a published survey. Unused credits are refunded in full, with no administrative fee.

Credits you have already used

Once a credit has been attached to a published survey, its term has started and the survey is live and collecting responses. Used credits are not refundable, and we do not refund part of a term that is already running.

This does not apply if your survey stopped working because of a fault on our side. Tell us and we will put it right — which may mean a refund, an extension, or a replacement credit, whichever actually fixes the problem.

Cancellation

There is nothing to cancel in the usual sense. FoxiBoss does not store your card details and never charges you automatically: a term simply ends, and it renews only if you choose to buy again.

You can stop using the service at any time, and you can ask us to close your account. Doing either does not create a refund entitlement beyond what this policy already gives you.

How to request a refund

Email ⁨info@foxiboss.com⁩, or call or message us on WhatsApp at ⁨+20 111 171 1143⁩.

Please include the mobile number or email address on the account, your business name, the date and amount of the payment, and why you are asking. That is usually everything we need to deal with it in one reply.

We respond to every refund request within 3 business days.

How a refund reaches you

Approved refunds are returned to the card that made the payment, through Paymob. We cannot pay a refund to a different card, to a bank account, or in cash.

Once we have issued it, how quickly it appears on your statement is up to your bank — usually within 14 business days.

Payments that failed or were taken twice

If you were charged twice for the same purchase, or charged for a purchase that never completed, tell us and we will refund it in full. The 14-day window above does not limit this.

Changes to this policy

We may update this policy. The date at the top of this page shows when it last changed, and the version published at the time of your purchase is the one that applies to that purchase.

Contact us

Email ⁨info@foxiboss.com⁩ or call us on ⁨+20 111 171 1143⁩. We answer in Arabic and English.